Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing or using ProductPeople (“Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

ProductPeople is a customer research and persona management platform designed to help product teams understand their customers. The Service includes document processing, AI-powered insight extraction, persona management, and team collaboration features.

3. User Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. User Content

You retain ownership of all content you upload to the Service. By uploading content, you grant us a limited license to process, store, and display that content as necessary to provide the Service. You are responsible for ensuring you have the right to upload any content you submit.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Upload content that violates the rights of others
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service
  • Reverse engineer or attempt to extract the source code of the Service

6. Intellectual Property

The Service and its original content, features, and functionality are owned by ProductPeople and are protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

The Service is provided “as is” without warranties of any kind. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

8. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new terms.

9. Contact

If you have any questions about these Terms, please contact us.